Refund policy
Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size.
Please Note:
- SALE products cannot be exchanged/returned.
- ACCESSORIES cannot be exchanged/returned.
Return Policy
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery.
Incase of a defect in the product, we would require clear parcel opening videos or pictures.
Refund Policy
All returns happen via Bank Transfer which can take upto 15 working days.
Flat Rs. 150 will be deducted from the refund.
COD Charges will be not refunded.
To request for an exchange/return, please contact us at forvelafashion@gmail.com with the order id number.
Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: Raju Footwear.
Address: Room no-140, Barrack no-19, Galli no-13, Thakkar Bappa Colony, CST Road, Chembur, Mumbai-400071
Number: 8104574127
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.
Item is eligible for a return/exchange request only once.
Cancellation Policy
No cancellations will be accepted after 24 hours of the order being placed.
You can email us on forvelafashion@gmail.com for any additional queries.
